Mystery of the Wigan Council planning portal crash

Wigan Town Hall

The planning portal, which is used by members of the public who wish to view and comment on or oppose nominations, has been temporarily closed since the start of last week due to “circumstances beyond [the council’s] control”.

The Wigan council was alerted to the software issue last week – but the local authority is unsure how long it will take for the issue to be resolved.

The same problem would affect other boards as well.

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The Local Democracy Reporting Service learned of the problem on Monday, December 13, and was told the authority was working to resolve it.

However, a town hall spokeswoman said she did not yet have an indication of when the website would be up and running again.

She said: “We were alerted to a software issue last week, affecting not only Wigan but a number of authorities, which meant that we had to temporarily close our search and comments section on our site. planning application.

“We are working with our software vendor to restore the system as soon as possible. “

The planning department continues as usual without delaying deadlines.

On a provisional basis, the council publishes a daily list of all planning applications currently under consideration by the local authority.

Anyone wishing to comment on planning requests can email the board.

Wigan’s board apologized for the disruption caused by the software issue.

A spokesperson added: “We apologize for any disruption caused and ask people to email any comments on the nominations to [email protected] until this is resolved.

“We post a daily list of all open files, with links to application documents, on our website that people can visit on a temporary basis. “

Anyone can access the daily list of open cases by visiting the Wigan Council website at and selecting ‘search planning applications’ in the ‘Construction planning and control’ section. on the home page.

The daily list is available by clicking on “Proposal of planning applications”.

Members of the public can email their comments on the nominations to [email protected] citing the reference number in the subject line.

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