Maui County Moving to Automated Online Scheduling and Allowing Processing

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March 8, 2022, 1:05 p.m. HST
* Updated March 8, 1:06 p.m.

Maui County is launching new automated planning and permitting software called MAPPS on April 18.

Maui County is transitioning to new web-based software designed to provide greater public transparency and customer service for permit scheduling and processing.

Maui’s Automated Planning and Permitting System (MAPPS) will go live April 18, replacing the county’s existing KivaNet system.

“This new web-based technology will streamline permit processing for everyone involved,” said Mayor Michael Victorino.

With MAPPS, residents will be able to do the following online:

  • Submit requests for plans, permits and specific business licenses
  • Access service requests via COMConnect
  • Search public planning and permitting registers
  • Explore any ongoing neighborhood activity with the system’s map feature

MAPPS will support interactions between county planning and permitting agencies and partners. The system will transmit data and documentation and facilitate plan revisions.

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The county’s transition from its KivaNet system to the MAPPS system will require a number of operational steps:

  • As of 4 p.m. on March 28, paper applications will no longer be accepted.
  • From March 29 to April 8, there will be some service limitations due to systems transition. County departments may be available for consultation and clarification on existing requests.
  • Starting at 4:00 p.m. on March 31, KivaNet will become “read-only”.
  • From April 11 to April 14, some county planning and permitting offices will be closed to the public.
  • On April 18, launch of MAPPS; KivaNet will no longer be available.
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For more information, visit https://www.mauicounty.gov/MAPPSinformation.

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